Refund Policy – Zoflexi

Last Updated: May 2026

Thank you for shopping at Zoflexi.

We sell digital products including ebooks, AI prompts, templates, toolkits, PDFs, and downloadable resources. Since all products are delivered instantly after successful payment, please read our refund policy carefully before purchasing.

1. Digital Product Policy

All products available on Zoflexi are digital and delivered electronically.

Because of the nature of digital downloads, all sales are generally considered final and non-refundable once the product has been accessed or downloaded.

2. Eligible Refund Cases

Refunds may only be approved under the following situations:

Duplicate Payment

If you were charged multiple times for the same order due to a payment error, the extra payment amount will be refunded.

Technical Issues

You may be eligible for a refund if:

• The product file is corrupted

• Download link does not work

• Product is inaccessible after purchase

• Wrong file was delivered

Our support team will first attempt to resolve the issue before processing a refund.

3. Non-Refundable Situations

Refunds will NOT be provided for:

• Change of mind after purchase

• Accidental purchases

• Lack of usage

• Failure to read product description

• Compatibility issues not mentioned by us

• Personal preference dissatisfaction

• Claims related to expected earnings or business growth

4. Refund Request Time Limit

All refund requests must be submitted within 48 hours of purchase.

Requests submitted after this period may not be eligible for review.

5. Refund Processing Time

Approved refunds are generally processed within 5–7 business days depending on your payment provider or bank.

6. Chargebacks & Fraudulent Claims

Initiating false chargebacks or fraudulent payment disputes may result in:

• Permanent account suspension

• Restricted future purchases

• Legal action if necessary

We encourage customers to contact our support team before raising disputes.

7. Contact Support

For refund or technical support requests, contact us at:

🌐 Website: Zoflexi
📩 Email: zoflexi12@gmail.com

Please include:

• Order ID

• Payment screenshot

• Registered email address

• Description of the issue

Thank you for choosing Zoflexi 🚀